LetterClick BrandMail® Setup Guide

Welcome to LetterClick BrandMail®, the trouble-free service that effortlessly transforms every email you send into a professional business communication with greater impact! 1. Connect to BrandMail® The most convenient way to send BrandMail® is by connecting your email program to our branding servers - typically this is one setting in your email program.

BrandMail® Connection Instructions

Detailed BrandMail® Connection Instructions for Microsoft Outlook (without Exchange Server), Outlook Express PC (without MSN or Hotmail) or Windows Live Mail

Go to the Outlook Tools Menu - select Accounts or Email Accounts (or Services)
If you have Outlook 2003 you then need to select View/Change existing email accounts and Next>
If you do not have Outlook 2003 and more than just your email accounts are listed, select the Mail tab
Then click the mail account you will use with BrandMail® to highlight it in blue
Click View/Change account or Change or Properties to open the account for changes
If the Outgoing mail server is not displayed on the first screen, click the Servers Tab at top
Write down and keep the current setting for Outgoing (SMTP) Server
Change the Outgoing (SMTP) server setting to brandmail.letterclick.com - if you are using Outlook 2007, you must also go to More Settings - Outgoing Server - and UNCHECK the My Outgoing/SMTP server requires Authentication box (BrandMail® uses it's own authentication methods that differ from Outlook).
If you will use BrandMail on this laptop while traveling OR if your internet provider is AT&T, Bell South DSL, Earthlink, SBC Global, Netcom, Juno, Mindspring, Telepacific, or AOL, you must also click the Advanced tab or More Settings, and change the Outgoing (SMTP) server port to 2001 - record the original value with the original outgoing server name, the original value will typically be 25. (Most hotels and these email providers do not permit connecting to BrandMail® through the standard email port.)

Apply and OK all changes. If your Outlook has a Test Settings button you may use this to verify the settings are correct and working. If the test fails and you are unable to find a problem in the setting changes you made, revert your settings to the original values and contact LetterClick at help@letterclick.com. If your Outlook warns you that your setting changes will not take effect until the next time you start Outlook, then go to the File Menu, Select Exit and Logoff, then restart Outlook.

If you have configured Outlook to add signature lines automatically to each email, you will want to turn this feature off as BrandMail® already includes signature info. Click here if you need instructions.

2. Start Sending BrandMail® You are now ready to start using BrandMail®! Send a test email message now to a friend and see how it works. Just send a text email as you normally would, and it will be transformed in your BrandMail® format.

If BrandMail® is not working for you after completing instructions for your email program in Step 1., please follow the troubleshooting directions in Step 3. of the page that resolve 95% of the initial problems new BrandMail® users have in getting started.

You will receive a blind copy of each BrandMail® that your send. If you don't wish to receive these copies, consult the BrandMail® User's guide on how to set them off. However, we recommend that you keep the "blind copy" setting on for at least two weeks so that you fully understand how BrandMail® is changing your emails as they go out. You may also find it useful to have a file copy of the fully formatted emails that you send.

Please take a minute NOW to scan and Bookmark/Add to Favorites our brief User's Guide for information on ALL features of your BrandMail® service. The guide explains everything you need to know - such as - how to send an "unbranded" email, how to turn off your BCC copies, how to turn off branding inside your company, and how you can also send BrandMail® when you are away from your computer. If you have still can't send BrandMail®... 3.1 If your recipient still receives regular, unformatted email after changing your outgoing SMTP server to brandmail.letterclick.com, then it is likely that 1)the change did not actually get made - check your settings AND reboot your system or 2) that you also need to change the SMTP port setting (click to instructions above for your email program) because your ISP handles all email that come through the standard port 25 regardless of what server setting your specify.

3.2 If you receive an immediate error that includes the words "Relaying denied" when attempting to send email through our server, it is because your email program is not sending from the email address that you registered with our server. Log into your account at www.letterclick.com and check the email you registered by going to the Change My - Profile page found in the left menu. Then change your outgoing server back to the original setting, and send yourself an email. See what email address shows in the FROM line of your message - check the properties if you are using Outlook, so you will see the "name@domain" address string. If it does not match what is registered for BrandMail® this is the problem. You must add and/or select an account in your email program that has the same address as you've registered. Once you are able to send a test message to yourself that shows FROM: this address, you can then connect to our server.

3.3 If the Send As BrandMail® button for Outlook is missing after loading it, please return to the instructions for Outlook with Exchange and review the trouble shooting instructions for that configuration.

3.4 Please call us at 1-800-743-4985 if for any reason you are still unable to connect to BrandMail®. We will be happy to assist you.

Thank you for choosing BrandMail® to make professional "best impressions" that market your business every day.